FAQ

Frequently asked questions

WHAT MATERIAL ARE OUR JEWELLERY PIECES MADE OF?

GOLD-FILLED JEWELRY:
- Under normal wearing conditions and with proper care, your gold filled jewellery should last at least 10 years.
- 14k Gold-Filled jewellery is made by bonding a solid layer of 14k gold on top of another metal, but this layer is 1000 - 10,000 times thicker than gold plating, resulting in a durable, long-lasting product that looks gorgeous like solid gold.
- Gold-Filled jewellery can also be worn by people with sensitive skin.

STERLING SILVER:
- We use .925 Sterling Silver, which requires polishing from time to time from oxidation. You can easily restore silver back to shine with a polishing cloth or use a polishing lotion for that extra shine.



WHAT IS YOUR RETURN POLICY?

When ordering a personalised jewellery-item, it's not possible to return it. Damages have to be mentioned by mail at the arrival of the item. For other questions, please fill in the contact form.



WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment by credit card, paypal and money transfer. All of our prices are in euro, VAT included and excluding shipping costs, unless mentioned otherwise.



WHAT ARE YOUR SHIPPING COSTS?

Shipping costs are added to your order during checkout. We apply the following fees for each shipment: Belgium: € 4,90 Europe: € 9,90 Other countries : €9,90 - €17,90 Free shipping over € 100 for domestic orders.